I had an enjoyable stay overall at Horizons Holiday Apartments. The apartment was comfortable and clean, though I felt the furnishings could use some updates. The location was unbeatable, just a short walk from the beach and shops. However, I did experience a couple of hiccups with the room amenities and wish they could have been addressed more efficiently.
Rooms
8.0
Our apartment was comfortable but nothing fancy, which was perfect for our needs. It was clean and spacious, though the furniture felt a bit worn. A few more supplies like extra pillows would have been nice.
Service
7.0
The staff I interacted with were friendly and helpful, though my requests for additional supplies took longer than expected to handle. They could improve their response time in addressing concerns.
Location
10.0
The location was great! It was a very short walk to the patrolled beach and nearby cafes, and having a supermarket just a bit up the road was super convenient. I loved being close to all the local attractions.
Dining
8.0
While there weren't many dining options within the complex, the nearby cafes offered delicious breakfasts and great coffee, making it easy to find good meals.
Facilities
7.0
The pool and spa facilities were clean and well-maintained, and I enjoyed the BBQ area and playground on site. However, there was an issue with the mini-golf course being at an extra cost.
Joshua
United Kingdom,
December
2024
5.6/10
I really enjoyed my stay at Horizons Holiday Apartments, despite a few hiccups. The view from my balcony was absolutely gorgeous, and the location was perfect for accessing the beach and shopping. However, there was some noisy construction below my apartment and a persistent odor in the bathroom that wasn't addressed during my stay, which was a letdown.
Rooms
6.0
My two-bedroom apartment was spacious and clean, equipped with everything I needed, from a full kitchen to laundry facilities. It's clear that some aspects of the apartment were a bit dated, but the cleanliness made up for it.
Service
7.0
The staff were super friendly and really helpful throughout my stay. I appreciated how the manager addressed my concerns about the construction and odor by offering a partial refund, which showed they cared about guest satisfaction.
Location
9.0
The location was terrific, just a short walk to the beach and close to several shops and eateries. I loved how easy it was to stroll down to Burleigh Heads along the esplanade.
Dining
7.0
I didn't do much dining at the hotel itself, but the surrounding area had plenty of great places I could easily access.
Facilities
8.0
The facilities, including the heated pool and spa, were well-maintained and a highlight of my stay. I also appreciated having a dedicated parking space for my rental car—super convenient!
Gordon
United Kingdom,
November
2024
5.0/10
My stay at Horizons Holiday Apartments had its ups and downs. The location was fantastic, just a short walk to the beach and local shops, which I really appreciated. However, the apartment itself was quite dated and not very clean. There were issues like the lack of air conditioning and some broken items that made my experience less enjoyable.
Rooms
5.0
The room was comfortable but dated and in poor condition. I struggled with a window that had a gap allowing the wind and rain to enter, and the front door didn’t close properly. The cleanliness could definitely be improved.
Service
5.0
The staff were friendly and tried to be helpful. I appreciated that they offered assistance with local attractions and events. However, there was a significant lack of attention to some maintenance issues during my stay.
Location
8.0
The location was perfect for me. It was just a short walk to a patrolled beach, and there were plenty of shops and parks nearby. This aspect of my stay was undoubtedly a highlight.
Dining
5.0
Dining options were limited within the apartments. There were some nice nearby spots, but I found my options a bit sparse on-site.
Facilities
5.0
The facilities had potential. The pool area was nice, but the spa didn't work during my visit and there was a lack of basic amenities like air conditioning and proper maintenance for appliances.
Victor
United Kingdom,
November
2024
6.0/10
I recently stayed at Horizons Holiday Apartments and had mixed experiences. The location was fantastic, with beautiful views and close proximity to the beach. However, the apartment itself left much to be desired, including cleanliness issues and outdated decor. While the staff were friendly and responsive, I wish the apartment matched the pictures I saw online. Overall, it was a decent stay but fell short of expectations. 🌊🏖️
Rooms
5.0
The two-bedroom apartment had a good size with a large kitchen and dining area, but it felt quite dated and had some cleanliness issues. I noticed sticky floors and some maintenance needed in the bathroom.
Service
7.0
The staff were incredibly friendly and helpful, especially when I had issues with the apartment. They responded quickly to my requests for additional supplies and maintenance.
Location
9.0
The location was perfect for walking to the beach and nearby cafes. I loved that it was an easy stroll along the esplanade, making it convenient for family outings.
Dining
8.0
There were plenty of dining options nearby. I enjoyed discovering local cafes and breakfast spots, which enhanced our overall experience.
Facilities
6.0
The facilities included a heated pool and children's playground, which were great, but some furniture around the pool area looked quite worn out.
Taylor
United Kingdom,
October
2024
5.4/10
I had a wonderful 9-night stay at Horizons Holiday Apartments, where the staff's kindness and the value for the economy apartment truly stood out. The heated pool was a daily highlight, and the beautiful views from my balcony were just perfect. However, I did hear some noises at times, which could be a bit unsettling, but overall, my experience was very positive.
Rooms
8.0
My economy apartment was spacious and well-equipped, with everything I needed for a comfortable stay. The full kitchen and multiple Wi-Fi hotspots made it easy to settle in.
Service
9.0
The staff, especially Ben, were incredibly friendly and always willing to help. Their generosity made my stay feel extra special, especially with the lovely welcome gift for our anniversary.
Location
9.0
The location was fantastic, just a short walk to the beach and close to shopping centers. I loved the convenience of having a dedicated car space, making it easy to explore the area.
Dining
8.0
While I didn't dine in the hotel, the nearby cafes and restaurants offered a range of delicious options, keeping both my cravings and my family's happy.
Facilities
9.0
The heated pool and spa were good, and I appreciated the BBQ area and playground on-site, which were great for family fun.
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